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If you’re not receiving our newsletter in your inbox, please review these instructions below. AOL may have placed our email newsletters into a Spam folder, or even have blocked them entirely. Please follow the steps below to check the spam folder and block lists.
Checking Spam
- From the inbox, please check the spam folder. The folder can be found on the left-hand side of the page.
- Once in the spam folder, and if any of our emails are located here, they can be removed and unmarked as spam. Click on the check box on the left of the listing, and then click on the “Not Spam” button located above the message list. This will move the message and allow any further messages from that email address to arrive in the inbox as normal.
Checking Block List
- Whether or not our email newsletters are found in the spam list, it is wise to also double check and make sure our email addresses are not being blocked. This can be done by clicking on the Options menu in the upper right corner of the account, and clicking on “Mail Settings”.
- Once in this menu, click on the “Spam Settings” option and check to see if our email addresses are found in the Sender Filter section. If they are, select the address you wish to remove and click on the “X” button at the right of the highlighted email. Once complete, click the “Save Settings” button at the bottom.