To help us to process all returns as quickly and efficiently as possible please ensure that you comply with the guidelines below:
Customers have the right to a cooling off period in which they can change their minds. However, customers exercising this right may only return the goods if they are returned in their original condition, i.e. UN-USED, in the original packaging with all user information and only if returned within a limited time.
The following goods cannot be returned:
- Enema/Douche equipment
- Audio CDs
1. Please return the goods within 7 working days of receipt (unless otherwise agreed with The Nutritional Healing Foundation), un-used and in original packaging with manufacturer’s instructions and paperwork. Distance selling regulations say that you are allowed to examine the products as you would in a shop, for example you might be allowed to switch on a juicer to listen to it, but you would not be allowed to make juice in it.
2. Please include your name, address, invoice number (or copy of invoice) and the reason you are returning the item.
3. Goods must be packed with sufficient outer packaging to ensure that no damage is caused in transit.
Note: make sure the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit. Please also be aware that on high value items you may be required to take additional insurance through your carrier, as most standard in transit insurance is only about £12.00 per kilo.
4. Please note that postage and packaging is not refundable other than through a Nutritional Healing Foundation error.
If you believe your goods may be faulty please telephone us to discuss this with one of our staff members before returning the goods. Experience has shown us that we are often able to advise and resolve problems you may experience over the telephone, thereby saving you the trouble of repacking and returning an item unnecessarily. If we cannot resolve the problem over the telephone then we will agree to a return. Please package goods as per 3 above.
You can return the goods yourself. The least expensive way to return parcels from 1.5 to 20 kgs is usually via Standard Parcel Post for about £5 to £13.
Authorised returns of faulty goods should be accompanied by information as in number 2 above and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired, replaced or refunded. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Write or call
2 Keward Mill
Phone: 01749 671555
This course changed my life in so many ways. Ali, Elaine and the team are so warm, welcoming and enthusiastic about healing with nutrition, it is inspirational. Sue - Derbyshire
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